Refund Policy
Standard Returns
Customers may request a refund within 14 days of receiving their order.
To qualify for a refund:
-
The item must be returned unused and in its original condition.
-
The item must be returned in its original packaging.
-
The customer is responsible for return postage costs.
Refunds will be processed after the returned item has been received and inspected.
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 48 hours of delivery by emailing: info@crowndroneart.com.
Please include photographs showing the damage and retain all original packaging.
Once the issue has been reviewed, we will arrange a replacement, repair or refund where appropriate.
Commissioned Work
Commission deposits are non-refundable once drone flight arrangements, planning or bookings have commenced.
Any refund requests relating to commissioned work will be considered on a case-by-case basis.
Contact
For all refund, return or damage enquiries, please contact: info@crowndroneart.com
Or use the contact form available on the Crown Drone Art website.